{"id":5145,"date":"2022-11-11T11:07:54","date_gmt":"2022-11-11T11:07:54","guid":{"rendered":"https:\/\/carecloud.ae\/?page_id=5145"},"modified":"2023-08-02T17:52:46","modified_gmt":"2023-08-02T17:52:46","slug":"customer-doctors-call-maui","status":"publish","type":"page","link":"https:\/\/carecloud.ae\/customer-doctors-call-maui\/","title":{"rendered":"customer doctors call maui"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tCASE STUDY\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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DOCTORS ON CALL MAUI<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\"\"<\/figure>

Days In A\/R Down To<\/h3>

8.5 From 23 <\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Total Billing Up By<\/h3>

122%<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Charting Encounters Faster By<\/h3>

15 Minutes<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Fast Facts<\/h3>

Urgent Care<\/br>\n5 Providers<\/br>\n2 Locations + 5 Virtual Locations In Pharmacies<\/br>\n27 Staff Members<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Solutions<\/h3>

Breeze PXM<\/br>\nCharts EHR<\/br>\nConcierge RCM\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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KEY CHALLENGES<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PHYSICIANS WERE CHARTING WITH PAPER<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAcute urgent care facilities face different challenges related to high patient volumes, including a high volume of paperwork associated with continuous new patients. Six years ago, Doctors on Call Maui\u2019s physicians were charting entirely with paper with no electronic health record (EHR). With multiple locations and over 30,000 patients per year, this volume of paper was unsustainable.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PM WORKFLOW DIDN\u2019T\u00a0SUPPORT A HIGH VOLUME OF PATIENTS<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tWith over 60% of patient volume coming from one-time patients, Doctors on Call Maui needed a more effective way to move patients through the care experience, from intake to visit to payment processing. Delays in any step of the patient process would lead to longer waits for patients.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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COMPLICATED BILLING TAKING ITS TOLL<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDoctors on Call Maui does not take any mainland insurances other than HMSA and Medicare, requiring a specific set up for insurance contracting, write-offs and adjustments. Even with an in-house billing team, it was difficult making sure all locations are billing correctly. Given the volume of patients, the in-house team lacked the time to work denials and appeals.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIn our business, we want people in and out and back to enjoying their vacations. CareCloud provides us the analytics we need to track what\u2019s important to our patients.<\/q>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tPaige Williams, Managing Director, Doctors on Call Maui<\/i>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Practice\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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KEY OUTCOMES<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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AN\u00a0INTEGRATED CLOUD-BASED SOLUTION IMPROVES PRACTICE PERFORMANCE<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAs an urgent care practice in a high-tourist area, Doctors on Call Maui relies on CareCloud to help get patients in and out and back to enjoying their vacations. CareCloud makes it easy to check patients in and out, verify insurance eligibility, and prepare claims with real-time error alerts and easy cash payment processing. \u201cIf our staff could use Facebook, they can use CareCloud,\u201d notes Paige Williams, Managing Director.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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SIMPLIFIED CLINICAL WORKFLOW<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAs an integrated platform, Information from patient intake is automatically posted to the CareCloud Charts EHR, expediting clinical workflow. Physicians leverage configurable templates and integrated order sets as well as streamlined workflows for common visits such as swimmer\u2019s ear or stepping on a sea urchin.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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A STRONG FOUNDATION TO SUPPORT GROWTH<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tBy leveraging CareCloud\u2019s revenue cycle management (RCM) services, Doctors on Call Maui is able to effectively \u201cextend\u201d her own in-house billing team, helping bring Days in A\/R from over 22 to just 8.5. Doctors on call has grown 122% while with CareCloud, with plans to open a third large urgent care clinic, noting this growth \u201cwould not be possible without a strong foundation of practice management.\u201d\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Read the full Doctors on Call Maui case study now<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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More Featured Customers<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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INTEGRATED PLATFORM BRINGS EFFICIENCY TO SPECIALTY PRACTICE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"podiatry\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe Foot Group
\nView Case Study<\/small><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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HOW A DERMATOLOGY PRACTICE ACHIEVED A 40% INCREASE IN PROFITS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\tSanova Dermatology
\nView Case Study<\/small><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDRIVING PERFORMANCE IN THE VALUE-BASED ECONOMY\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"family-medicine\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAlvior Medical
\nView Case Study<\/small><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

CASE STUDY DOCTORS ON CALL MAUI Download Case Study Days In A\/R Down To 8.5 From 23 Total Billing Up By 122% Charting Encounters Faster By 15 Minutes Fast Facts Urgent Care 5 Providers 2 Locations + 5 Virtual Locations In Pharmacies 27 Staff Members Solutions Breeze PXM Charts EHR Concierge RCM KEY CHALLENGES PHYSICIANS […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":141,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5145","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nDoctors on Call Maui - Customer Story | CareCloud<\/title>\n<meta name=\"description\" content=\"Six years ago, Doctors on Call Maui\u2019s physicians were charting entirely with paper with no electronic health record (EHR). With multiple locations and over 30,000 patients per year, this volume of paper was unsustainable. See how CareCloud helped them reach their goals.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Doctors on Call Maui - Customer Story | CareCloud\" \/>\n<meta property=\"og:description\" content=\"Six years ago, Doctors on Call Maui\u2019s physicians were charting entirely with paper with no electronic health record (EHR). With multiple locations and over 30,000 patients per year, this volume of paper was unsustainable. 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