{"id":5159,"date":"2022-11-11T11:25:39","date_gmt":"2022-11-11T11:25:39","guid":{"rendered":"https:\/\/carecloud.ae\/?page_id=5159"},"modified":"2023-08-02T17:53:17","modified_gmt":"2023-08-02T17:53:17","slug":"customer-rockingham-foot-ankle","status":"publish","type":"page","link":"https:\/\/carecloud.ae\/customer-rockingham-foot-ankle\/","title":{"rendered":"customer rockingham foot ankle"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\tCASE STUDY\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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ROCKINGHAM FOOT & ANKLE ASSOCIATES, PLLC<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\"\"<\/figure>

Additional Patients Per Week<\/h3>

15-20<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Decrease In Days In A\/R<\/h3>

50%<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\"\"<\/figure>

Patient Visits Managed Per Month<\/h3>

> 700<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Fast Facts<\/h3>

Podiatry<\/br>\n2 Providers<\/br>\n2 Locations<\/br>\n6 Staff Members<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Solutions<\/h3>

Central PM<\/br>\nCharts EHR<\/br>\nConcierge RCM\n\n<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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KEY CHALLENGES<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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LACK OF FLEXIBILITY<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe original PM and EHR systems not only didn\u2019t communicate with each other, but they also didn\u2019t allow for access from outside the office. The lack of integration led to major drains on staff efficiency, trying to log into each system separately.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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PATIENTS\u00a0LEFT WAITING<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tIf a patient called in with questions about a bill, staff would log into the EHR to review the clinical information and then login separately to the PM to get the billing details, causing significant delays for the patient. In the event of snow or unforeseen cancellations, staff would need a printed copy of the schedule to ensure they could contact patients.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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HEAVY\u00a0ADMINISTRATIVE WORKLOAD<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tLike many practices, Rockingham Foot & Ankle carried a heavy administrative workload around billing and patient contact. For example, to call patients to remind them of appointments, staff would need to log into one system to find the patient\u2019s phone number and another to find the appointment.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\u201cMoving to Concierge took a lot of the billing workload off of us. They mail out the bills, so we don\u2019t have to worry about that. It frees us up to do all of the other stuff that needs to be done.\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Dr. Julie Howard, Practice Owner, Life Arts Integrated Health Center\u00a0<\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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KEY OUTCOMES<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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CUSTOMIZABLE SOLUTION IMPROVES WORKFLOW<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCareCloud seamless cloud-based PM\/EHR integration, but also because of its user-friendly design and the flexibility, it offered to customize certain workflows and different view options to each user\u2019s preferences. CareCloud\u2019s in-system tasking functionality has helped boost practice efficiency.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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24\/7 ACCESS<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCareCloud provides the anytime, anywhere access the team was seeking. In addition to the ability to access the system from home, Dr. McKinney loved the idea of being able to use CareCloud\u2019s mobile app, CareCloud Companion, to view his schedule, review patient information, and complete tasks securely on the go.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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MORE\u00a0PATIENTS, MORE REVENUE, MORE TIME<\/strong><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tCareCloud steps in at the point of claim submission and handles many of the critical, time-consuming tasks that follow, such as posting payments, appealing denials, and mailing patient statements. This has freed up time to see more 3-4 more patients per day and to focus on creating more value. With CareCloud RCM support, days in accounts receivable (A\/R) have been cut in half.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Read the full Rockingham Foot & Ankle Associates, PLLC case study now<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tDownload Case Study<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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More Featured Customers<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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INTEGRATED PLATFORM BRINGS EFFICIENCY TO SPECIALTY PRACTICE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"podiatry\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tThe Foot Group
\nView Case Study<\/small><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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HOW A DERMATOLOGY PRACTICE ACHIEVED A 40% INCREASE IN PROFITS<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tSanova Dermatology
\nView Case Study<\/small><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tDRIVING PERFORMANCE IN THE VALUE-BASED ECONOMY\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"family-medicine\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAlvior Medical
\nView Case Study<\/small><\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

CASE STUDY ROCKINGHAM FOOT & ANKLE ASSOCIATES, PLLC Download Case Study Additional Patients Per Week 15-20 Decrease In Days In A\/R 50% Patient Visits Managed Per Month > 700 Fast Facts Podiatry 2 Providers 2 Locations 6 Staff Members Solutions Central PM Charts EHR Concierge RCM KEY CHALLENGES LACK OF FLEXIBILITY The original PM and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":142,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5159","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRockingham Foot & Ankle - Customer Story | CareCloud<\/title>\n<meta name=\"description\" content=\"Rockingham's old PM and EHR systems just didn't work together, leading to major drains on staff efficiency. 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